Loan deferral terms

“Dear Clients!
Taking into account that the country is under a state of emergency, the Altyn Bank supports the measures implemented by the Government of Kazakhstan and is ready to grant deferred payments on loans and credit cards for up to three months within a period of March 16, 2020 to June 15, 2020.


Deferred Payments Terms

1. Applications for standstill of payments on the principal and fees (hereinafter – theDeferred Payments Terms “Application”) for the period from March 16, 2020 to June 15, 2020 are being accepted for all loans issued before March 16, 2020 for individual borrowers whose financial situation worsened due to the following reason


temporary incapacity for work due to the introduction of quarantine;
being on unpaid leave;
dismissal, termination of the employment contract and termination of other labour relations;
reduction in the amount or suspension of payment of wages/salaries or other income;
in the event that the employee cannot be present at his/her workplace due to restrictions on entry into (exit from) the area, which is under a state of emergency and (or) quarantine;
other reasons indicating a deterioration in the financial situation.

2. Borrowers residing in the cities of Nur-Sultan and Almaty, who are not in arrears as of March 16, 2020, will be automatically granted a one-month deferral for unsecured and secured loans, the repayment date of which falls from March 16, 2020 until April 19, 2020, on the following conditions:


If, at the loan repayment date, there are no funds in your account or the funds are not sufficient to repay, the Bank will automatically grant a full or partial deferral for one month. The Bank will notify you of the deferral sending a SMS. The new repayment schedule for unsecured loans will be available in your Altyn-i personal account. The repayment schedule for secured loans will be sent to your email at your request.
If, at the loan repayment date, you have sufficient amount of money in the account at the loan repayment date, it will be automatically debited to repay the payment.
If you need a deferral of more than one month for unsecured, secured loans, and credit cards, you are required to submit an application.

3. You can apply for a deferral in your Altyn-i personal cabinet in the “Other” section. The following should be specified in your application:


type of loan (if you have more than one, please, list them);
deferral period;
reason for the deferral.
The Bank shall consider applications within ten (10) working days from the submission date. You are NOT required to provide any additional documents confirming the worsening of your financial situation.


After processing the accepted application, the Bank will notify you sending a SMS. After a deferral has been granted, a new repayment schedule for unsecured loans will be available in your Altyn-i personal cabinet. The repayment schedule for securedloans will be sent to the customer’s email upon his/her request. The fees are continued to be charged within the period of delay. The deferral will not cause an increase in the amount of a monthly payment. However, the term and the total overpayment of the loan will increase. The total amount of the overpayment may be reduced in case of partial prepayment of the loan.



The delay is granted without signing any additional agreements to the bank loan agreement. The bank does not charge commission or other payments for an application consideration or delay grant. The delay grant will not represent a decline in a credit history and basis of the adverse information submission to the credit bureau.


4. Individual borrowers placed into the categories specified in this clause shall not be required to contact the Bank or submit an application for deferral. The Bank itself will notify the borrower and request his/her consent for a deferral.


Categories of Borrowers:

Vulnerable socialgroups in accordance with Article 68 of the Law of the Republic of Kazakhstan On Housing Relations;
Recipients of state targeted social assistance in accordance with the Law of the Republic of Kazakhstan On State Targeted Social Assistance;
The unemployed that are registered with the local authority for employment of population in accordance with the Law of the Republic of Kazakhstan On Employment of Population.”