Altyn Bank is going to support customers during emergency rule

“In connection with the introduction of the emergency rule in the country, Altyn Bank is up and ready to support the customers who end up in a financial distress.

The Bank will provide payment grace period on unsecured and secured loans for a period of one month to individuals borrowing in Nur-Sultan and Almaty who have no arrearsas of March 18, 2020. All necessary procedures will be carried out by the bank independently. Issues related to servicing loans by legal entities-customers of Altyn Bank will be resolved on accrual basis, individually with each borrower.

Against the background of quarantine, the main priorities for Altyn Bank are ensuring security, taking care of the health of our customers, partners and employees, maintaining the quality of the services provided. Since Altyn Bank is a digital bank, we offer Kazakhstanis service via remote channels 24/7. Customers can use the services of Altyn-i Digital Bank for individuals and Altyn Online for legal entities. Information on bank services can be found on the website:

Starting March 19, 2020, in connection with quarantine, the Altyn Bank branch in Nur-Sultan, the bank branch in the AIFC and all bank branches in Almaty will be closed in order to reduce risks for our clients and employees associated with the need to be in public places including in bank branches. Ample opportunities of online services for individuals and legal entities will be available to the customers.

Altyn Bank branch offices in Aktau, Atyrau and Shymkent will work Monday to Friday from 10:00 am to 04:00 pm local time with the exception of weekends from March 21 to March 25. Sanitary and disinfection measures have been tightened in their premises. We ask customers to be vigilant, to put on masks and apply antiseptic agents when in public places.

Altyn Bank customers can use the ATM of any bank in Kazakhstan. The largest Halyk Bank ATM network including those with the Cash-In function, operates as usual.

Для предоставления профессиональной консультации по вопросам, связанным с банковским обслуживанием, наши менеджеры круглосуточно дежурят в WhatsApp по номеру: +7 (771) 330-57-77. Телефон контакт-центра +7 (727) 356-57-77. Также клиенты могут писать личные сообщения на официальных страницах Altyn-i и AltynBank в социальных сетях и в личном кабинете мобильного приложения Altyn-i.

Legal entities may contact their personal corporate service manager by phone or send a request to customerservice@altynbank.kzfor more detailed information.

Take care of yourself and your loved ones. God bless you.

Reference Information:

JSC «Altyn Bank» (SB of China CITIC Bank Corporation Ltd), previously known as JSC SB «HSBC Bank Kazakhstan», has been present in the financial market of Kazakhstan for more than 20 years. JSC «Altyn Bank» is a universal commercial bank servicing corporate and retails clients, is ranked #13 in terms of assets, and has the highest ratings (Fitch – “BBB-”, Moody’s – “Ba1”) among commercial banks in Kazakhstan. JSC «Altyn Bank» introduced the first full-scale digital bank in Kazakhstan under the brand “Altyn-i” with a full range of financial services for individual clients. The Bank has 4 branches in Nur-Sultan, Almaty, Atyrau, and Aktau, a branch in IFCA and 2 service centers in Almaty.”